Mobile Banking

Yes! Simply log into the app, tap the Deposit icon, and follow the prompts. Contact us for deposit timing.

If you know your login info:  

• Go to Menu > Settings > Change Username/Password 

If you forgot your password: 

• Click Forgot Password and follow the prompts  

Need help?

• Call 504-394-5574
• Email askus@instepmembers.com

To access statements online:

• Log into online or mobile banking
• Select: Menu > Documents

To enroll in eStatements:

• Login and go to Menu > Settings and Select your email and ensure statements are enabled

Absolutely! Alerts help you stay in control of your account. 

To enable: 

• Go to Menu > Notifications
• Turn on alerts for transactions, savings or loans
• Set your preferred alert amount (even as low as $0.01)

Yes! Log in and go to Menu > Remote Control Cards

Enable card controls to manage your cards instantly.

You can also report your card lost/stolen through online and mobile banking or by calling 1-888-263-3370.

For travel alerts, download Card Suite Lite.

Yes! Member to member transfers are available.  

Steps: 

• Log in and select Transfers 
• Click Start New Transfer 
• Choose accounts and complete the transfer 

To add external accounts, select External Account Management  

Bill Pay lets you organize and pay all your bills in one place, no checks required.  

• Set up one-time or recurring payments
• Free service (inactive accounts incur $6/month after 30 days*) 

*To keep your account active, schedule or process at least one payment every 30 days to avoid $6.00 monthly fee. 

To enroll: 

• Log in -> Menu -> Bill Pay -> Follow prompts  

• Use the built-in Credit Score tool in online banking. 
• Simply select Start Tracking Your Credit Score from your dashboard for insights and tips.