Card Services
Whether you’re traveling or shopping from home, our team is here to keep your debit and credit cards secure, simple, and convenient. From blocking a lost card to resolving suspicious charges or setting travel notices, we can help.
Email Us: askus@instepmembers.com
Need Help with a Transaction?
If you notice an issue with a card transaction, such as an unfamiliar charge, duplicate billing, or an item you never received, we’re here to guide you through the next steps.
If you suspect fraud, immediately block your card to help prevent additional unauthorized transactions and reduce potential liability. You can block your card 24/7 through Online Banking, Mobile Banking, or by calling 1-888-263-3370.
To submit a dispute, log in to Online Banking, select Menu, and choose ATM/Debit Card Dispute Form.
If you need assistance or have questions about the dispute process, please contact us at 504-394-5574.
Debit Card Dispute & Fraud Claims
If you suspect fraud, immediately block your card to help prevent additional unauthorized transactions and reduce potential liability. You can block your card 24/7 through Online Banking, Mobile Banking, or by calling 1-888-263-3370.
To submit a dispute, log in to Online Banking, select Menu, and choose ATM/Debit Card Dispute Form.
If you need assistance or have questions about the dispute process, please contact us at 504-394-5574.
If you suspect fraud, immediately block your card to help prevent additional unauthorized transactions and reduce potential liability. You can block your card 24/7 through Online Banking, Mobile Banking, or by calling 1-888-263-3370.
To submit a dispute, log in to Online Banking, select Menu, and choose ATM/Debit Card Dispute Form.
If you need assistance or have questions about the dispute process, please contact us at 504-394-5574.
You need to attempt to resolve this issue with the merchant before filing a dispute.
Mastercard regulations require cardholders to make a good faith attempt to resolve issues before filing a dispute. If you are unable to contact the merchant or the merchant is unable to resolve the issue, you may move forward with a dispute. If you have any questions or need assistance, please contact us by calling 504-394-5574.
If you suspect fraud, immediately block your card to help prevent additional unauthorized transactions and reduce potential liability. You can block your card 24/7 through Online Banking, Mobile Banking, or by calling 1-888-263-3370.
To submit a dispute, log in to Online Banking, select Menu, and choose ATM/Debit Card Dispute Form.
If you need assistance or have questions about the dispute process, please contact us at 504-394-5574.
You need to attempt to resolve this issue with the merchant before filing a dispute.
Mastercard regulations require cardholders to make a good faith attempt to resolve issues before filing a dispute. If you are unable to contact the merchant or the merchant is unable to resolve the issue, you may move forward with a dispute. If you have any questions or need assistance, please contact us by calling 504-394-5574.
If you suspect fraud, immediately block your card to help prevent additional unauthorized transactions and reduce potential liability. You can block your card 24/7 through Online Banking, Mobile Banking, or by calling 1-888-263-3370.
To submit a dispute, log in to Online Banking, select Menu, and choose ATM/Debit Card Dispute Form.
If you need assistance or have questions about the dispute process, please contact us at 504-394-5574.
You need to attempt to resolve this issue with the merchant before filing a dispute.
Mastercard regulations require cardholders to make a good faith attempt to resolve issues before filing a dispute. If you are unable to contact the merchant or the merchant is unable to resolve the issue, you may move forward with a dispute. If you have any questions or need assistance, please contact us by calling 504-394-5574.
If you suspect fraud, immediately block your card to help prevent additional unauthorized transactions and reduce potential liability. You can block your card 24/7 through Online Banking, Mobile Banking, or by calling 1-888-263-3370.
To submit a dispute, log in to Online Banking, select Menu, and choose ATM/Debit Card Dispute Form.
If you need assistance or have questions about the dispute process, please contact us at 504-394-5574.
Card Controls & Alerts
Card controls at your fingertips in Online and Mobile Banking.
Turn your card off/on with the click of a button.
How can I turn my card on or off?
- You can do this from the Instep app by selecting Menu/Remote Control Cards/Enable the card or mark Lost/Stolen.
Traveling? Let Us Know
Planning a trip? Contact us before you go to help prevent any interruptions to your card usage.
Please note: Vehicle rental agencies are restricted due to high fraud activity, and transactions will be declined. Call 504-394-5574 or email askus@instepmembers.com before your trip.
Purchase Alert
Stay on top of your spending with real-time alerts on your debit or credit card activity.
- Set alerts for transaction amounts, balances and more
- Monitor activity anytime, anywhere
To get started:
- Debit or credit cards: Download Card Suite Lite App on the App Store or Google Play
Once enrolled, you can customize alerts that fit your needs.
FAQs